1. A healthy gas heater: draw and recovery
At the tap: a 10-minute shower at 2 gallons a minute stays at 105 °F from start to finish. In the tank: a band of cold water climbs from the bottom while the hot water above it leaves through the top, and the two hardly mix.
Why: water at 120 °F is about 1 percent less dense than water at 60 °F [3], enough for hot water to float on cold. The shower mixes 120 °F water from the tank with 50 °F water from the cold pipe, so only about 79 percent of its flow comes from the tank. About two minutes in, the cold water reaches the thermostat low in the tank and the burner lights; after the shower stops, it runs until the tank is back at 120 °F, about 20 minutes here. The amber line beside the tank measures the water still at 105 °F or hotter.
2. Running out: the shower outruns the tank
At the tap: full heat for about 18 minutes, then a fall to lukewarm over a few minutes. In the tank: the boundary between hot and cold climbs until it reaches the outlet.
Why: at 2.5 gpm the shower draws about 2 gallons of tank water a minute. The burner’s 30,800 Btu an hour, spread over 2 gallons a minute of 50 °F water, can only warm it by about 30 °F, so the water it heats during the shower is too cool to use. The shower lasts about as long as the stored hot water does: in the simulation about 36 of the 40 gallons reach the shower before it cools. To keep up indefinitely at 105 °F, the burner could carry a shower of only about 1.1 gpm. The shower-time calculator works this out for your own tank.
Tank size is not the whole story. The number that measures “how much hot water” is the first-hour rating: the most hot water a heater can supply in an hour starting full, in a federal test that draws at 3 gpm [4]. A 40-gallon gas model rated at 40,000 Btu/h lists 68 gallons [5].
Also: A. O. Smith lists these other causes of too little hot water: a heater too small for the household, a thermostat set low, a faulty mixing valve in a shower control, reversed connections or a melted dip tube after an installation, and a leak [6]. Steps 3, 6 and 7 show three of them.
3. Broken or short dip tube: lukewarm within minutes
At the tap: hot at first, then lukewarm much sooner than it used to be, with the tank still warm to the touch. In the tank: the whole column cools together instead of a clean cold band rising from the bottom.
Why: the dip tube exists to deliver cold water to the bottom of the tank so it does not mix with the heated water [7]. Broken off near the top, it releases cold water right under the outlet. Cold water is denser, so it sinks and mixes through the hot water on the way down. Here the shower falls below 105 °F after about 12 minutes, against about 23 for a healthy tank at the same 2 gpm.
Also: soldering copper pipes while they are attached to the heater can melt the plastic dip tube, and hot and cold lines connected the wrong way round give the same symptom; both usually show up soon after an installation [6]. A failing mixing valve in a shower control can also deliver lukewarm water from a tank that is fine: check several taps [6].
4. Sediment: popping, rumbling and slow recovery
At the tank: popping, crackling or a low rumble whenever the burner runs. On the trace: the same 10-minute shower as step 1, but the burner now runs until about 35 minutes instead of 20.
Why: minerals in hard water come out of solution at the hottest surfaces, which in a gas heater is the bottom of the tank, and build up as scale and sediment [8]. The burner now heats the water through that crust. Water trapped in and under it overheats, turns to steam, and the bubbles collapse in the cooler water above, which is the popping. The crust also insulates the bottom: less of the burner’s heat reaches the water and more leaves up the flue, and the steel underneath runs hotter, which weakens the tank bottom over time [8]. The simulation removes 45 percent of the burner’s heat, an illustrative figure.
Also, and normal: water condensing on a cold tank can drip onto the burner and sizzle or pop during heating, and metal parts tick as they expand and contract; A. O. Smith treats both as normal [1]. On an electric heater, crackling usually means scale on the elements [8]. An electric tank must never be drained or refilled with its power on: powering an element that is not covered by water, “dry firing”, can burn it out [6], so draining one is a job for a licensed plumber. Manufacturers schedule draining and flushing to limit sediment [1]; on a gas heater, have a plumber or the manufacturer’s service agency do it if you are unsure.
5. A healthy electric heater: two elements, one at a time
At the tap: the same 10-minute shower, just as hot. In the tank: an upper and a lower element, each with its own thermostat; the lower one does nearly all of the reheating, and it takes until about 29 minutes.
Why: an element heats only the water at and above it, because heated water rises. The control energizes one element at a time and gives the upper element priority [6]: when hot water runs low near the top, the upper element heats the top of the tank first, so some hot water comes back quickly; then the lower element heats the rest. A 4.5 kW element puts about 15,400 Btu an hour into the water, half the gas burner’s 30,800, which is why electric tanks recover more slowly.
6. Electric, lower element dead: some hot water, much less
At the tap: a few minutes of hot water, then lukewarm. In the tank: only the water above the upper element is hot; everything below it stays at inlet temperature.
Why: with the lower element dead, only the upper one heats, and it can heat only the water above it, here about 8 gallons, five minutes of shower. A. O. Smith describes exactly this symptom, “some hot water but not as much as before”, and notes that the lower element usually wears out first because it does most of the work [6].
Also: when the upper element fails, the result depends on the controls. Some electronic controls let the lower element carry on alone [6]; with others there may be no hot water at all. A tripped high-limit cutoff also stops the heating. Testing elements and thermostats means working at 240 volts: turn the heater off at the breaker and have a licensed electrician or plumber do it.
7. Thermostat set low: never quite hot enough
At the tap: the shower reaches temperature only with the handle at full hot, and runs cold sooner. In the tank: the same 40 gallons, stored at 108 °F instead of 120 °F.
Why: to make a 105 °F shower from 108 °F water, about 95 percent of the flow must come from the tank, against 79 percent at 120 °F. The tank empties faster: the shower turns cool after about 16 minutes instead of 23. Each gallon stores less heat above the cold water, too.
Also, the trade-off: the U.S. Consumer Product Safety Commission urges 120 °F because hotter water scalds fast: at 130 °F a 30-second exposure can cause a third-degree burn, at 140 °F six seconds [9]. OSHA notes that water heaters kept below 140 °F with scale and sediment may foster Legionella bacteria [10]. Storing hotter and fitting thermostatic mixing valves at the taps, as manufacturers recommend for homes with children or older adults, addresses both [1]. Thermostats also overshoot: short, repeated draws can push the water up to 30 °F above the setting [1].
8. The anode used up: rust and leaks
At the tap: often nothing at first; later, rusty hot water, and in the end a leak at the bottom of the tank. In the tank: the anode rod is down to its steel core wire, and the steel shell has begun to corrode at the gaps in its glass lining.
Why: the tank is steel, and steel in water corrodes. Connect it to a more active metal, such as magnesium or aluminum, and that metal corrodes in its place: this is cathodic protection, and textbooks cite water heaters as an example [2]. The anode is meant to be used up. Every tank heater has at least one, gas or electric [1]. The anode’s age in this figure is illustrative: how fast one wears depends on the water, and softened water shortens its life [11].
Also: a rotten-egg smell in the hot water is hydrogen sulfide. It needs four things at once: sulfate in the water, little dissolved oxygen, sulfate-reducing bacteria, and hydrogen produced by the anode’s protective reaction. A less active anode and a chlorine treatment by a service agency can cure it; removing the anode is not the answer, because the tank then corrodes and the warranty is void [1].